ARRAN Rewards FAQs

HOW DOES IT WORK?

Firstly, you have to set up your account before you can claim your rewards. Simply click the 'Rewards' button on the bottom right of the website and select 'Join Now'.

Or you can go to our customer account page and register as a new customer. If you are already registered all you need to do is sign into your account.

WAYS TO EARN

£1 spent = 10 ARRAN points

Share us on Facebook = 50 ARRAN points

Celebrate a Birthday = 500 ARRAN points
(you must input your birthday details 30 days in advance to receive this reward)

WAYS TO REDEEM

400 ARRAN points = Free Shipping

1000 ARRAN points = £10 Off Your Online Order Over £40

2000 ARRAN points = £20 Off Your Online Order Over £40

3000 ARRAN points = £30 Off Your Online Order Over £50

4000 ARRAN points = £40 Off Your Online Order Over £60

5000 ARRAN points = £50 Off Your Online Order Over £70

REFER A FRIEND

Send your friend a £10 coupon and once they redeem their voucher on their first online order you will receive £15 off your next online order.

The £10 off coupon only applies users first online order.
No minimum spend threshold for the £15 coupon.

Click here to Refer a Friend.

WILL MY POINTS EXPIRE

ARRAN Rewards points begin to expire after 12 months (365 days) if there has been no points-related activity on your account during that time. Points-related activity includes earning points, redeeming points, or taking part in promotions that award points.

CAN MY POINTS BE ADJUSTED OR CORRECTED

Yes, in some circumstances we may need to review, adjust, correct, or remove points from a customer’s account. This may happen if points have been awarded incorrectly, if there has been a technical or system issue, or to ensure points balances accurately reflect points earned in line with our Terms & Conditions.

CAN THE ARRAN REWARD PROGRAM CHANGE

Yes, we may update, amend, suspend, or withdraw the ARRAN Rewards program, or any part of it, at any time. This includes changes to how points are earned, how they can be redeemed, their value, or when they expire. Continued participation in the program means you accept any updated terms.

TERMS & CONDITIONS

This loyalty scheme is online only and is subject to change.

Points will begin to expire after 12 months (365 days) of no points-related activity.

Activity includes earning, redeeming, or participating in promotions that award points.

ARRAN may review, adjust, correct, or remove points at any time to fix errors, address misuse, or reflect points earned accurately.

Points balances may be updated to reflect what has been earned in a specified period (for example, the last 12–18 months) where appropriate.

Minimum spend applies in order to redeem voucher discounts.

Vouchers cannot be redeemed in conjunction with any other promotion or against sale items.

Free shipping voucher is redeemable against standard delivery and applicable for all delivery countries.