FAQs

FAQs

Delivery

How do I know when my order has been dispatched?

We will send you an email confirming that we have received your order, and another when your order has been dispatched. You can also log in to My Account and view your orders progress.

How much does it cost to ship my purchase?

Shipping costs may vary depending on which region your products are being delivered to. A delivery quote will be generated once you have placed your order. 

How long will it take for my purchase to arrive?

Save time at the checkout and become a registered customer, where you can view your account history and track your goods from dispatch to delivery. Simply click on Create an Account to register now. We also offer next day delivery – link to delivery page

Do you offer Free Delivery?

You’ll be delighted to know that occasionally, we offer free delivery on all orders placed to the value of, or over a certain amount.

What happens if my goods/parcel is damaged?

We take great care to package our products to avoid any damage during shipping, however if goods are damaged on receipt, please contact our Customer Service Team on info@arran.com within seven days.

Can I track my parcel?

Becoming a registered customer allows you to track your order online via a unique Parcel Force tracking number. Simply go to your account and log in to view your order status.

My parcel has not arrived yet. Who should I contact?

We aim to deliver your parcel as quickly as possible. Becoming a registered customer allows you to track your order online via a unique Parcel Force tracking number. You can log in to My Account and view your order status, or you can contact info@arran.com.

Do you deliver on Bank Holidays?

Please note that our shipping carriers do not deliver on Bank Holidays. Please expect your parcel to arrive on the next working day.

FAQ

Need help with delivery or have a question about your order?

Find answers on our FAQ page.

Phone

Call us anytime between

9am – 5pm GMT Monday to Friday

on +44 (0)1563 851 826

Email

Contact us by email and we’ll get back to you within 24hours

info@arran.com