FAQs

FAQs

Delivery

How do I know when my order has been dispatched?

We will send you an email confirming that we have received your order, and another when your order has been dispatched. You can also log in to My Account and view your orders progress.

How much does it cost to ship my purchase?

UK standard delivery costs £3.95 and is FREE on orders over £40. Please note, shipping costs may vary if your products are being delivered to other regions (international deliveries and deliveries to the highland & islands). A delivery quote will be generated once you have placed your order. Click here for our full delivery information.

How long will it take for my purchase to arrive?

We will aim to deliver all orders within 2-3 working days to the UK mainland, deliveries to the highland and islands may vary. We aim to deliver international orders within 7-10 working days. Please note, due to the changing situation regarding the Coronavirus (COVID-19) ParcelForce has suspended its speed delivery guarantee. Save time at the checkout and become a registered customer, where you can view your account history and track your goods from dispatch to delivery.

Do you offer Free Delivery?

We offer FREE delivery on UK orders over £50 and FREE delivery on all international orders over £200.

What happens if my goods/parcel is damaged?

We take great care to package our products to avoid any damage during shipping, however if goods are damaged on receipt, please contact our Customer Service Team directly via e-mail info@arran.com within seven days of receipt. Please note, due to the changing situation regarding the Coronavirus (COVID-19) our response times may vary.

Can I track my parcel?

Becoming a registered customer allows you to track your order online via a unique Parcel Force tracking number. Simply go to your account and log in to view your order status.

My parcel has not arrived yet. Who should I contact?

We aim to deliver your parcel as quickly as possible. Becoming a registered customer allows you to track your order online via a unique Parcel Force tracking number. You can log in to My Account and view your order status, alternatively you can contact our customer services team directly via email info@arran.com. Please allow for our quoted delivery timescales before contacting us. Please note, due to the changing situation regarding the Coronavirus (COVID-19) our response times may vary.

Do you deliver on Bank Holidays?

Please note that our shipping carriers do not deliver on Bank Holidays. Please expect your parcel to arrive on the next working day.

FAQ

Need help with delivery or have a question about your order?

Find answers on our FAQ page.

Phone

Call us anytime between

9am – 5pm GMT Monday to Friday

on +44 (0)1563 851 826

Email

Contact us by email and we’ll get back to you within 48 hours

info@arran.com