Which payment methods do you accept? We accept the following payment methods: Visa, Mastercard, Maestro, PayPal and Klarna. Click here to find out more about Klarna Pay Later / Pay in 3. How will I know that my order has been successfully received? After you’ve placed your order, you will receive an email to let you know that we’ve successfully received your order and your order number. You are also able to view all of your relevant order information by logging into My Account, where you can view your order’s progress. Can I cancel my order? Please see full information about Returns and cancellations here. I’m trying to order something online but it says that it’s ‘Out of Stock’, can I order over the phone? We’re always happy to help. If an item is out of stock online, we can try to locate it at one of our retail stores. If it’s available, we’ll be able to complete your order over the phone. You can reach us Monday to Friday, between 9:00am and 4:00pm (GMT), on (+44) 1563 851 826. I have a promotional code. How do I use it? If you have a promotional code, click on the “Apply Promotion Code” link below your payment details at checkout. Enter your code and press “Apply” to redeem it. Please note that promotional codes cannot be used alongside other discount codes, loyalty rewards, charity donations, discounted items, hotel bookings, sale products, or special promotions, including all Black Friday offers. Free Gift With Purchase To qualify for a free gift with purchase, your order must meet the minimum spend required for the current promotion. For example, if the offer is a free Hand Wash on orders over £60, your basket total must be £60 or more to qualify. You can use a promotional code and still claim your free gift, as long as your basket total reaches the qualifying amount before the discount is applied. Please note that our Free Gift promotions are very popular and are subject to stock availability. I’m ordering a gift for someone, is there an option of a gift message with my order? Yes! To make your gift extra special, you can include a personal message during checkout. At the Shipping Options stage, simply use the dropdown menu to select “Add Gift Message,” and you’ll be able to write your message to the recipient. Please note: gift messages should be added using the “Add Gift Message” option, while any delivery instructions (such as where to leave the parcel) should be entered in the Special Instructions box. Do you offer a gift wrapping service? Yes, we offer a complimentary gift wrapping service for all online orders over £60. You can select this option in your basket before proceeding to checkout. Please note: our gift wrapping service may be unavailable during certain promotional periods, including Black Friday week. ARRAN Rewards *Please note - T&C's apply, points cannot be redeemed on sale items. How Does it Work? Firstly, you have to set up your account before you can claim your rewards. You can sign up here. Ways to Earn? Sign up to ARRAN Rewards = 500 ARRAN points (£5 off voucher) £1 spent = 10 ARRAN points Share us on Facebook = 50 ARRAN points Follow us on Instagram = 50 ARRAN points Follow us on TikTok = 50 ARRAN points Celebrate a Birthday (you must input your birthday details 30 days in advance to receive this reward) = 500 ARRAN points Ways to Redeem 500 ARRAN Points = Free Shipping 500 ARRAN Points = £5 Voucher 1000 ARRAN Points = £10 Off Your Online Order 2000 ARRAN Points = £20 Off Your Online Order 3000 ARRAN Points = £30 Off Your Online Order 4000 ARRAN Points = £40 Off Your Online Order 5000 ARRAN Points = £50 Off Your Online Order Refer a Friend Send your friend a £10 coupon and once they redeem their voucher on their first online order you will receive £15 off your next online order. You ca refer a friend here. *£15 off coupon only applies to orders over £50 & £10 off coupon only applies users first online order with a minimum spend of £40. Will my Points Expire? Yes. Customer points will expire after 1 year (365 days) from your sign up date. T&Cs apply — this loyalty scheme is available online only and is subject to change. Coupons cannot be redeemed during sales promotions including and not limited to Black Friday, Winter Sale, Easter Sale, May Sale etc.
