FAQs

FAQs

Ordering Online

Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, Maestro and PayPal.

How will I know that my order has been successfully received?

After you’ve placed your order, you will receive an email to let you know that we’ve successfully received your order and your order number. You are also able to view all of your relevant order information by logging into My Account, where you can view your order’s progress.

Can I cancel my order?

Please see full information about Returns and cancellations here.

I’m trying to order something online but it says that it’s ‘Out of Stock’, can I order over the phone?

We’re more than happy to try and locate your desired product from one of our retail stores and if it’s in stock, your order can be completed over the phone. Call us anytime between 9:00am – 4:00pm GMT Monday to Friday on (+44) 1563 851 826.

I have a promotional code. How do I use it?

If you have a promotional code, click on ‘Apply promotion code’ message that appears underneath your payment details, enter the code and then press the ‘Apply promotion button. Please note that some of our codes cannot be used against charity, discounted, hotel and sale products and those on special promotions.

I’m ordering a gift for someone, is there an option of a gift message with my order?

To make your gift that extra bit special, there is an option for you to add a personal Gift Message and you can do this at the Shipping Options stage as you proceed through the checkout.

FAQ

Need help with delivery or have a question about your order?

Find answers on our FAQ page.

Phone

Call us anytime between

9am – 5pm GMT Monday to Friday

on +44 (0)1563 851 826

Email

Contact us by email and we’ll get back to you within 24hours

info@arran.com