Which payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, Maestro, PayPal and Klarna.
Click here to find out more about Klarna Pay Later / Pay in 3.
How will I know that my order has been successfully received?
After you’ve placed your order, you will receive an email to let you know that we’ve successfully received your order and your order number. You are also able to view all of your relevant order information by logging into My Account, where you can view your order’s progress.
Can I cancel my order?
Please see full information about Returns and cancellations here.
I’m trying to order something online but it says that it’s ‘Out of Stock’, can I order over the phone?
We’re more than happy to try and locate your desired product from one of our retail stores and if it’s in stock, your order can be completed over the phone. Call us anytime between 9:00am – 4:00pm GMT Monday to Friday on (+44) 1563 851 826.
I have a promotional code. How do I use it?
If you have a promotional code, click on ‘Apply promotion code’ message that appears underneath your payment details at the Checkout, enter the code and then press the ‘Apply promotion button. Promotional codes cannot be used in conjunction with any other discount code, loyalty points rewards or charity, discounted, hotel and sale products and those on special promotions (including all Black Friday promotional items).
Free Gift With Purchase
In order to claim a Free gift with purchase, your order value must reach the total of the current promotional activity. For example. If the offer is a free Hand Wash on orders over £50, your basket total must total £50 in order for you to qualify. You can claim a gift with purchase in conjunction with the use of a promotional code, providing your basket total reaches the predetermined order threshold before discount.
I’m ordering a gift for someone, is there an option of a gift message with my order?
To make your gift that extra bit special, there is an option for you to add a personal Gift Message and you can do this at the Shipping Options stage as you proceed through the checkout.
Please note: If you would like to add a gift message, please use the drop down box at checkout, select 'add gift message' and you can write a special message to the recipient.
If you wish to add any details regarding delivery instructions, please use the special instruction box.
Do you offer a gift wrapping service?
We do offer a complimentary gift wrapping service online for all orders placed over £60. This service can be selected within your basket before you checkout. Please note, our gift wrapping service is not available during certain promotional periods including Black Friday week.
*Please note - T&C's apply, points cannot be redeemed on sale items.
HOW DOES IT WORK?
Firstly, you have to set up your account before you can claim your rewards. Simply click the 'Rewards' button on the bottom right of the website and select 'Join Now'.
Or you can go to our customer account page and register as a new customer. If you are already registered all you need to do is sign into your account.
WAYS TO EARN
Sign up to ARRAN Rewards = 100 ARRAN points
£1 spent = 10 ARRAN points
Share us on Facebook = 20 ARRAN points
Follow us on Instagram = 20 ARRAN points
Celebrate a Birthday (you must input your birthday details 30 days in advance to receive this reward) = 100 ARRAN points
WAYS TO REDEEM
400 ARRAN points = Free Shipping
1000 ARRAN points = £10 Off Your Online Order
REFER A FRIEND
Send your friend a £10 coupon and once they redeem their voucher on their first online order you will receive £15 off your next online order.
*£15 off coupon only applies to orders over £50 & £10 off coupon only applies users first online order with a minimum spend of £40.
WILL MY POINTS EXPIRE
Customer points will start to expire after 1 year (365 days). All unredeemed points will expire for customers who have not engaged in points activity for 1 year (365 days) or more.
T&C's apply - this loyalty scheme is online only and is subject to change, your coupon cannot be redeemed in conjunction with any other offers or against sale items, minimum spend of £45 applies.