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2 Min Read

2 Min Read

How often will I receive my subscription?

Every 3-8 weeks for our Shower Gels and Hand Washes or every 1-6 months for our 2L Refills and Reed Diffusers. Simply choose the frequency you would like to receive your items.

Can I change or cancel my subscription?

Yes, log into your account where you can manage, pause or cancel your subscription.

What if I want to cancel my subscription?

Changed your mind? No problem! Log into your account and you can pause or cancel your subscription up to 24 hours before your next payment is due.
 
When will I be charged for my subscription?

This depends on the frequency of your selected subscription.

For example: If you set up a subscription on the 1st of January to be delivered every 3 months, we will take payment for your first order on the 1st of January, then take payment for your second order on the 1st of April (bank holidays permitting).
We will always send you a reminder email 3 days before your next payment is due.
 
What are my subscription benefits?

By subscribing to receive your favourite products, you can enjoy 20% off and free delivery with every scheduled order.
 
Will I be charged for postage on each delivery?

No, free standard delivery will be applied to every scheduled order in your subscription.
 
Can I apply a promo code?

20% off is already applied to our subscribe and save products, other codes cannot be used in conjunction.
 
Can I change my payment method?

Yes, you can change your payment method by logging in to your account to manage your subscription.
 
Can I subscribe multiple products for different frequencies?

Yes, you can choose the frequency you would like for each subscribe and save product.

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