My Account

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Do I need to set up an account to place an order?

You can proceed to place your order and Checkout as a Guest, however by creating an account, you’ll receive a number of added benefits. Scroll down to read more.

How do I create an account?

Creating an account is really easy to do. Simply follow the steps below. Step 1: Click ‘Create an account’ which appears at the top right hand side of the website Step 2: Enter your details and then click the ‘Create an account’ button at the bottom on the form

My log in details aren’t working. What do I do?

Simply click here and re-enter your email address. Once you’ve done this, you’ll receive an email direct to the address you entered with a link to reset your password. Please note that if you’re a returning customer from our old website and want to continue as a registered customer of arran.com, we would like to invite you to create a new account, as your old password will no longer work on this site. Create a new account here.

Will I receive any benefits if I create an Arran Aromatics Limited account?

As a member of our community, we’ll make sure that you’re the first to hear about exclusive product offers, new range launches and exciting brand information. You’ll also be able to keep track of your order information, manage your account details, join the conversation and share your thoughts with the community by rating and reviewing products, and create and share a Wishlist of your favourite products.

I’ve forgotten my username or password – what do I do?

Simply click here and re-enter your email address. Once you’ve done this, you’ll receive an email direct to the address you entered with a link to reset your password.

Is my personal information safe?

Yes, we take your security very seriously. Before making any purchase or providing us with any details, you will be asked to read all the 'small print'. You can read this now on our Privacy page here

My friend has a WishList – how does this work and can I have one?

Whenever you see a product you like, simply click the heart button below the item to add this to your wishlist. You can view, purchase or remove items from your wishlist whenever you want. Be sure to let your friends and family know about your desired products so they can start preparing for celebrations, as they can purchase directly from your Wishlist.

ARRAN Rewards 

HOW DOES IT WORK?

Firstly, you have to set up your account before you can claim your rewards. Simply click the 'Rewards' button on the bottom right of the website and select 'Join Now'. 

Or you can go to our customer account page and register as a new customer. If you are already registered all you need to do is sign into your account.

WAYS TO EARN

£1 spent = 1 ARRAN point

Share us on Facebook = 20 ARRAN points

Follow us on Instagram = 20 ARRAN points

WAYS TO REDEEM

70 ARRAN points = Free Shipping

200 ARRAN points = £20 Off Your Online Order

T&C's apply - this loyalty scheme is online only, your coupon cannot be redeemed in conjunction with any other offers, minimum spend of £45 applies.

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